How can we help?
Get help with account access, billing, security, privacy requests, transactions, receipts, and practical product issues inside Atria.
Start with a quick link
Choose a topic
- Check the quick links above for the fastest route.
- Have the email address linked to your account ready.
- For billing issues, include the invoice or receipt when available.
- Do not share passwords or 2FA codes in support messages.
We typically respond within 1 business day. Complex cases may take longer when specialist review is required, and we will keep you updated through your registered contact channel.
Account help
We can help with sign-in, recovery, profile settings, and device access.
- Prepare the email address on the account and the device or platform you are using.
- Describe what happens when you try to sign in, including any error message.
- Do not send passwords, one-time codes, or full device secrets to support.
Billing help
Billing support covers premium access, subscription status, renewals, and purchase visibility.
Tell us where you subscribed, such as web or iOS, and include the approximate purchase date. If you have an app store or payment receipt, include only the parts needed to identify the purchase.
Security help
Security concerns are handled with priority because account safety matters.
If you believe someone else has accessed your account, change your password where possible, sign out of unknown devices, and contact support with the time and description of the activity.
Avoid sending sensitive financial details unless support specifically needs them to investigate the issue.
Privacy requests
You can ask questions about personal data or request account-specific actions where available.
Privacy requests may require identity verification before we can share, correct, delete, or restrict account data. This helps prevent someone else from using support to access your information.
Transaction help
Clear details help us understand finance record issues faster.
- Include transaction type, date, amount, currency, wallet, and category if relevant.
- Explain what you expected to see and what you see instead.
- Mention whether the issue appears on web, iOS, Telegram, or more than one surface.
Receipt help
Receipt parsing creates drafts that may need review, especially when images are noisy or totals are unusual.
For receipt issues, tell us whether the upload failed, parsing failed, or a parsed field looked wrong. Useful details include merchant name, approximate total, image quality, and whether the draft was confirmed or discarded.
Family access
Family workspaces depend on roles, invitations, and visibility settings.
When asking for family access help, include whether the issue is about joining a family, inviting someone, seeing shared wallets, or understanding role permissions. Do not send another person’s private financial details unless necessary.
Response times
Most support requests receive a response within one business day.
More complex account, billing, privacy, or security reviews may take longer. We prioritize urgent security concerns and requests that affect account access or paid feature availability.
Contact support
Send a clear message with the minimum information needed to investigate.
A good support request includes your account email, the platform you used, a short description of the issue, the steps that led to it, and screenshots only when they do not expose unnecessary financial information.
For product help, account access, billing issues, or security concerns, contact Atria support.